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Urgent Help

Call 999

You should call 999 in a severe or  life-threatening emergency.  999 is the national emergency response number in the UK. 

British Sign Language (BSL) speakers can make a BSL video call to 999.

Deaf people can use 18000 to contact 999 using text relay.

Safeguarding Concern 

Children – to report a child safeguarding concern (0 to 17 years old) contact Together for Children on 0191 561 7007 (available 8.30am to 5:15pm Monday – Thursday, 8.30am to 4.45pm Friday).

Adults – To report an adult care concern click this link – Report a safeguarding concerns – members of the public – Sunderland City Council

There are other places you can get urgent help in non emergency situations.

There is now a simpler way for people to find the right support in a mental health crisis.

If you, or someone you know, is experiencing a mental health crisis, you can now call NHS 111 and select option 2 for 24/7 access to crisis mental health support.

The service is still provided by your local NHS mental health trust – that is not changing – it’s just a new telephone number to call.

To help you get the support you need, you will speak to a mental health advisor who will ask you some questions and listen to you. They can offer self-care advice and signposting over the phone, transfer you to the crisis service if needed or refer you to other local services.

 

 

 

 

 

Local services

CNTWCrisis Resolution and Home Treatment TeamWe offer assessment and home treatment for people over 16 experiencing a mental health crisis Find out moreSave Crisis Resolution and Home Treatment Team to favourites
CNTWIntensive Community Treatment Service (ICTS) – Children and Young PeopleICTS Provides intensive home based treatment for children and young people with complex mental health need as well as urgent assessments for self harm and acute mental health presentations Find out moreSave Intensive Community Treatment Service (ICTS) – Children and Young People to favourites
SccHow to Report a Safeguarding ConcernEveryone has the right to feel safe. This means protecting and preventing harm towards children, young people and adults at risk of abuse. It’s important to tell us if you... Find out who to contactSave How to Report a Safeguarding Concern to favourites
SccSunderland City Council – Contact UsOn this website you can request most services, make a payment, and find information quickly and easily. Find out more click hereSave Sunderland City Council – Contact Us to favourites
TfcConcerned about a childIf you have a concern about the safety of a child or young person under the age of 18, you should talk to someone immediately.  Find out who to speak toSave Concerned about a child to favourites
NHS LogoFind your nearest A&E Find Your nearest A&ESave Find your nearest A&E to favourites

National Services

NHS LogoGet urgent help for mental healthGet urgent help for mental health – NHS (www.nhs.uk) Find out moreSave Get urgent help for mental health to favourites
J001221 TL NHS Mental Health Social 1080 X 1080Need Urgent Mental Health Support? Call NHS 111 mental health option 2If you, or someone you know, is experiencing a mental health crisis, you can now call NHS 111 and select option 2 for urgent mental health support. Find out moreSave Need Urgent Mental Health Support? Call NHS 111 mental health option 2 to favourites
Samaritans Logo 1SamaritansIf you just need to talk, any time of day or night Free listening services Call 116 123 to talk to Samaritans, or email: jo@samaritans.org for a reply within 24 hours   If you just need to talk, any time of day or night, call 116 123  to talk to SamaritansSave Samaritans to favourites
NHSNHS 111 – When to use.NHS 111 can help if you think you need medical help right now. You can get help from NHS 111: by using 111 online in the NHS App by calling 111 We... Find out moreSave NHS 111 – When to use. to favourites